Subject matter of the General Terms and Conditions<\/strong><\/p>\n<\/div>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”||18px|||” global_colors_info=”{}”]<\/p>\n These General Terms and Conditions of Service (hereinafter referred to as the \u2018Terms\u2019) govern the terms, conditions and limitations under which EQUADRO S.r.l. (hereinafter referred to as \u2018EQUADRO\u2019) manages the analysis, repair and after-sales service activities on products previously supplied to the Customer.<\/p>\n The service exclusively concerns products originally supplied by EQUADRO governed by the general terms and conditions of supply, available at the following link:<\/p>\n www.equadro.com\/condizioni-generali-di-fornitura<\/a><\/p>\n These Terms form an integral and substantial part of the contractual relationship between EQUADRO and the Customer<\/p>\n and prevail over any conflicting terms and conditions, unless expressly agreed in writing.<\/p>\n<\/div>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.5″ _module_preset=”default” min_height=”33px” custom_padding=”1px||4px|||” locked=”off” global_colors_info=”{}”]<\/p>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”]<\/p>\n These Terms and Conditions apply to all repair and technical analysis<\/strong> requests made by Customers relating to products already supplied by EQUADRO. The service applies exclusively to products originally supplied by EQUADRO and does not apply to:<\/p>\n \u00a0<\/p>\n materials not attributable to previous EQUADRO supplies.<\/p>\n<\/div>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.5″ _module_preset=”default” min_height=”44px” custom_padding=”8px||4px|||” locked=”off” global_colors_info=”{}”]<\/p>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”]<\/p>\n The updated and current version of the Terms and Conditions is always available on the official EQUADRO website:<\/p>\n www.equadro.com\/condizioni-generali-di-post-fornitura<\/a><\/p>\n EQUADRO reserves the right to modify the Terms and Conditions at any time, it being understood that the applicable terms and conditions will be those in force on the date of acceptance of the offer or order confirmation by the Customer.<\/p>\n<\/div>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.5″ _module_preset=”default” min_height=”34px” custom_padding=”||4px|||” locked=”off” global_colors_info=”{}”]<\/p>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”1px||0px|||” locked=”off” global_colors_info=”{}”]<\/p>\n In the event of any conflict between these Terms and Conditions and any general terms and conditions of the Customer, these Terms and Conditions shall prevail, unless expressly and specifically waived in writing by EQUADRO.<\/p>\n <\/p>\n Any tolerance on the part of EQUADRO with regard to violations or delays in the application of these Terms and Conditions shall not constitute a waiver of its rights.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”FORMAZIONE DEL CONTRATTO” _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”32px” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-1px||-8px|||” custom_padding=”||2px|||” locked=”off” global_colors_info=”{}”]<\/p>\n The following definitions apply for the purposes of interpreting and applying these General Terms and Conditions of Supply.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”4px||9px|||” locked=”off” global_colors_info=”{}”]<\/p>\n Unit or set of electronic boards, wiring or integrated components designed and\/or supplied by EQUADRO, subject to evaluation or repair.<\/p>\n Technical activity carried out by EQUADRO, without physical intervention or replacement of the Product, aimed at identifying the causes of the malfunction or operational status of the product, documented in a specific Report.<\/p>\n Technical activity carried out by EQUADRO on a previously supplied Product, aimed at restoring functionality in accordance with the technical specifications.<\/p>\n Unique identification number issued by EQUADRO to authorise the return of Products for analysis or repair.<\/p>\n Management document that collects information relating to the entire service cycle (analysis, repair, report, cost, etc.).<\/p>\n Coverage condition in the event of an original manufacturing defect; valid for 12 months from the date of production of the batch, unless otherwise specified.<\/p>\n Coverage condition in the event of an original manufacturing defect; valid for 12 months from the date of production of the batch, unless otherwise specified.<\/p>\n Fee applied by EQUADRO for each batch under repair or analysis, regardless of the outcome of the intervention.<\/p>\n <\/p>\n <\/p>\n<\/div>\n <\/div>\n [\/et_pb_text][et_pb_text admin_label=”FORMAZIONE DEL CONTRATTO” _builder_version=”4.27.5″ _module_preset=”default” header_2_font=”|300|||||||” header_2_font_size=”32px” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Testo” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”4px||2px|||” locked=”off” global_colors_info=”{}”]<\/p>\n Service Request<\/strong><\/p>\n To access the after-sales service, the Customer must complete the \u2018Repair Request\u2019 form (Form RPR-01), available on request from EQUADRO and\/or at the following link:<\/p>\nScope of Application<\/strong><\/h3>\n<\/div>\n
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Availability and Updates<\/strong><\/h3>\n<\/div>\n
Prevalence and Interpretation<\/strong><\/h3>\n<\/div>\n
DEFINITIONS<\/strong><\/h2>\n
Product<\/strong><\/h4>\n
Analysis<\/strong><\/h4>\n
Repair<\/strong><\/h4>\n
RMA (Return Material Authorisation)<\/strong><\/h4>\n
RMA Order<\/strong><\/h4>\n
Warranty<\/strong><\/h4>\n
NOT Repairable<\/strong><\/h4>\n
Fixed Call-out Fee<\/strong><\/h4>\n
SERVICE DELIVERY METHODS<\/strong><\/h2>\n